Refund and Returns Policy

At naude-LA, customer satisfaction is our top priority. Since we sell digital products, our refund and returns policy is tailored to ensure clarity and fairness for all our customers.


Refund Policy

We understand that digital products may not always meet your expectations. Refunds will be considered under the following conditions:

  1. Technical Issues: If the file is corrupted, inaccessible, or fails to download after repeated attempts, we will work to resolve the issue. If the issue cannot be fixed, a full refund will be issued.
  2. Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us with proof of the duplicate transaction, and we will issue a refund for the duplicate charge.

Non-Refundable Conditions

Due to the nature of digital goods, refunds cannot be issued under these circumstances:

  • You changed your mind after the purchase.
  • You misunderstood the product description or functionality.
  • You do not have the necessary software or skills to use the product.
  • The product was successfully downloaded and no technical issues were reported.

Requesting a Refund

To request a refund, please email us within 14 days of your purchase. Include the following information:

  • Your name and email address used during purchase.
  • The product name and order number.
  • A detailed description of the issue.

Our support team will review your request and respond within 3 business days.


Exchanges

If a product was downloaded successfully but you experience difficulties using it, we offer free troubleshooting assistance or a replacement file, if applicable.


We appreciate your understanding and encourage you to contact us with any concerns. At naude-LA, we’re committed to ensuring a positive experience for all our customers!